1. Do you use lab-grown or natural diamonds in your rings?
We offer both lab-grown and natural diamonds. Lab-grown diamonds are created in a controlled environment, offering the same quality and characteristics as natural diamonds. Feel free to ask us about the benefits of each!

2. Can I use my own diamonds or gemstones in a custom piece?
Yes, we welcome customers to bring their own gemstones or diamonds for custom creations. We’ll inspect and advise on the best settings and styles to complement your stone. However, please note that we cannot be held responsible for any damage that may occur while handling stones not originally sourced through us. For peace of mind, we always recommend sourcing gemstones through our trusted suppliers. This way, we can ensure the stone’s quality and history, providing you with the best craftsmanship and warranty coverage.

3. How long does it take to create a custom engagement ring?
Our typical timeline for a custom engagement ring is 3-6 weeks, depending on the design’s complexity and gemstone availability. We’ll keep you updated throughout the process.

4. Do you offer a warranty or maintenance service for your jewellery?
Yes, we provide a warranty on all jewellery pieces, covering craftsmanship and materials. Regular maintenance, such as polishing or stone checking, is available to ensure your jewellery stays in perfect condition.

5. Can I recycle my old gold or jewellery with you?
Absolutely! We offer a recycling program where we melt down and reuse metals from your unwanted pieces. You’ll receive store credit for the recycled materials, which can be applied toward custom designs, remodels, or JTaranaki Design pieces.

Lab-Grown Diamonds

6. What is the difference between lab-grown and natural diamonds?
Lab-grown diamonds are created in a lab, while natural diamonds are formed over millions of years in the earth. Both have the same chemical composition and physical properties, but lab-grown diamonds are often more affordable and environmentally friendly.

7. Are lab-grown diamonds as durable as natural diamonds?
Yes, lab-grown diamonds have the same hardness and durability as natural diamonds, making them equally suitable for everyday wear.

8. Are lab-grown diamonds a sustainable choice?
Lab-grown diamonds generally have a lower environmental impact compared to mined diamonds and are an ethical choice, as they avoid the environmental disruption associated with mining. However, it's important to note that the production of laboratory-grown diamonds is an energy-intensive process. We’re committed to transparency and are happy to discuss the benefits and considerations of lab-grown versus natural diamonds to help you make an informed choice.

Custom Engagement Rings

9. Can I customise every detail of my engagement ring?
Yes! With our engagement ring builder, you can choose everything from the band style to the diamond size and setting. Our jewellers are here to guide you every step of the way.

10. What if I don’t know my partner’s ring size?
If you’re unsure of their size, we have sizing tips and can help with a temporary setting if needed. We also offer one free resizing within 90 days of purchase.

11.What if I want to make adjustments to my ring design before it’s made?
We offer complimentary design consultations and one free design change to ensure your ring is perfect. Our team will collaborate with you to finalise each aspect of your ring before production begins. After the initial design change, additional modifications may incur a fee. We’re committed to making sure you’re completely satisfied with your custom piece!

Sustainability and Sourcing

12. Where do you source your materials from?
We’re committed to sustainability and source all materials ethically through our trusted suppliers, using recycled gold where possible and conflict-free diamonds. This helps us create beautiful, responsible pieces.

13. Do you work with recycled gold or platinum?
Yes, we use recycled metals whenever possible. This approach aligns with our sustainable mission and ensures that each piece has minimal environmental impact.

Payments and Financing

14. Do you offer discounts on fast payments?
Yes, we offer a 5% discount on all payments made in full with in 48 hours of receiving the invoice.

15. Can I put down a deposit on a custom piece?
Yes, we require a 50% deposit for custom orders, with the remaining balance due upon completion. This ensures we can source materials and begin crafting your unique piece.

Aftercare and Maintenance

16. How do I care for my jewellery?
We recommend regular cleaning with mild soap and water for most jewellery. For deeper cleans, bring your piece to us for professional cleaning and inspection.

17. Do you offer jewellery repairs?
Yes, we provide repair services, even for pieces not originally purchased from us. Our skilled jewellers will handle your repairs with care.